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ENERGY & UTILITIES

Restore power faster than customers can call in

Outage response spans grid sensors, weather feeds, crew rosters, and a call centre that lights up the moment the lights go out — usually reconciled by hand while customers are already in the dark. The Aktion Agent correlates the signals, scopes the outage, and dispatches the nearest qualified crew, then keeps affected customers updated without an agent picking up the phone.

MONITOR · DISPATCH · BILL

PROOF, NOT PROMISE

An outage, triaged before the call centre lights up

Grid telemetry and weather signals get correlated the moment power drops, the affected area is scoped, and a crew is assigned — before the first customer call connects.

outage response · ticket EU-4471Sample data

Aktion Agent steps

Outage detected

Smart meter pings and grid sensors flag the drop in real time.

Area scoped

Affected feeder and customer count mapped from topology.

Crew matched

Nearest qualified crew assigned against skills and location.

Customers notified

Restoration estimate pushed to every affected account automatically.

Dispatch plan

Feeder 12B outageCONFIRMED

1,240 customers affectedSCOPED

Storm-damage patternFLAGGED

Crew ETA 42 minDISPATCHED

CREW DISPATCHEDRESTORATION IN PROGRESS

CUSTOMERS NOTIFIED

UNDER THE HOOD

Ten use cases, one grid

Outage response, billing, and maintenance all read from the same asset and customer data — no separate system per workflow.

Tap a capability to filter the list below.

The grid reports itself before customers do

Customer Usage & Billing Aktion Agent

Answers usage, billing, and outage questions across every channel.

Conversational AI

Outage Response Aktion Agent

Correlates grid signals, scopes the affected area, and dispatches the nearest crew.

Agentic AI

Safety Incident Reporting

Drafts incident reports from field notes and flags what regulators require.

Generative AI

Demand Forecasting

Projects load across regions and seasons to guide generation and procurement.

Predictive Analytics

Regulatory Compliance Aktion Agent

Answers compliance questions and drafts filings from current regulatory policy.

RAG

Field Inspection Processing

Extracts findings and defects from inspection forms and technician photos.

OCR + NLP

Predictive Maintenance Aktion Agent

Flags transformers, lines, and pipeline segments likely to fail before they do.

Machine Learning

Grid Load Balancing

Suggests load-shifting actions and explains the constraint behind each one.

ML + Explainable AI

Energy Theft Detection

Flags irregular consumption patterns against meter and grid telemetry.

Anomaly Detection

Field Technician Work-Order Assistant

Guides technicians through repairs with the right manual, history, and part.

AI Assistant

Restore power faster than customers can call in

An outage, triaged before the call centre lights up

Ten use cases, one grid

The grid reports itself before customers do

Which outage takes too long to explain?

Your problem may not be an outage