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ENTERPRISE

The headcount you keep adding to run the business

Every year the service desk, the approvals queue, and the front desk each ask for one more person, and none of that headcount touches the product. Three products absorb the load instead: employee workflows in a single hub, IT support resolved end to end, and reception run by an AI avatar. No sector rules to configure, so it lands the same in a bank or a plant.

UnifyXKatalyst AIVisitor ManagementWORKPLACE + ITSM

PROOF, NOT PROMISE

A service desk ticket that closes itself

Katalyst AI recognises the request, executes the fix across connected systems, and only escalates when it cannot.

service desk · INC-55190Sample data

Aktion Agent steps

Request understood

Role, urgency, and system context resolved from the message.

Knowledge synthesised

Internal documentation combined with vendor sources.

Action executed

Account unlock, access grant, or install run directly.

Ticket closed

Updated in ServiceNow with a traceable log.

Resolution

Account lockout identifiedMATCHED

Policy permits self-unlockCONFIRMED

MFA re-verifiedEXECUTED

Recurring fault patternNOTED

RESOLVED WITHOUT AGENTLOGGED

CLOSED

UNDER THE HOOD

Twelve capabilities, three products, no sector rules

Workplace, service desk, and reception run on the same platform your industry deployment uses. Deploy one, the next costs less.

Tap a capability to filter the list below.

UnifyX

Employee productivity in one AI-powered hub, on web and mobile.

All Approvals

Leave, expense, and travel approvals from anywhere.

Workflow Automation

Timekeeping and Expenses

Log hours and submit receipts from mobile or web.

OCR + Workflow

People Finder and Profile

Find colleagues by name, department, or location.

Enterprise Search

NewsBytes and Surveys

Curated updates and structured feedback capture.

Generative AI

Katalyst AI

Agentic and generative IT service desk and ITSM support.

Autonomous Ticket Lifecycle

Creates, updates, and closes tickets in ServiceNow, Freshservice, Ivanti, and more.

Agentic AI

Self-Healing Workflows

Detects recurring faults and executes remediation with traceable logs.

Agentic AI

Multimodal Diagnostics

Analyses text, logs, screenshots, and voice for root cause.

Multimodal AI

Contextual Escalation

Routes unresolved issues to agents with complete history.

Workflow Automation

Visitor Management

AI avatar-based reception, badging, and screening.

AI Avatar Interface

Touch, voice, and gesture interaction across 40+ languages.

Multimodal AI

Document and ID Verification

Captures and routes IDs and documents to the right department.

OCR + Computer Vision

Digital Badge Generation

Photo badges with access tiers and time-bound validity.

Workflow Automation

Watchlist Screening

Screens against national and international security databases.

Anomaly Detection